Who Does What?
Now that there are new faces that will be visiting your company on a regular basis and answering phones, I hope this post clarifies our roles as it stands at this time.
I have been asked a couple of times about which of our cell numbers to call when you have a need in your office. The general rule is to always call our office number and press 1. Whoever answers the phone will know who is best suited to handle your type of request and delegate accordingly.
There may always be exceptions to these roles depending on vacations or availability. But as a general rule, I, Daniel Koster, will be handling the troubleshooting and server upgrades and issues. I will also be the primary contact for phone system changes and installations.
Bruce Caouette’s primary role is the database development. If you have a request for a new feature or bug fix, you may dial his extension directly. He and I will still meet regularly so that we can work together and coordinate the overall project. If Bruce is in your office, he will be happy to help out with general troubleshooting or answering questions about the software on your computer, but please be understanding as he may delegate your requests to either Ted or I.
Ted Antal’s primary role is for preventative maintenance and general workstation troubleshooting. He will be the face you see more often in your office because he will be making the on-site visits to log onto the server and test the backup systems, review server logs, and look for trouble signs on the network. He is more than qualified to handle the general issues that come up on a regular basis and can help you when your computers are running slower than normal or needs new software installed, etc.
All three of us have experience with the same software that you have installed in your office (Outlook, Word, Excel) as well as a familiarity with the configuration of the digital phone systems that we are installing. After all, we are using the same phone system, if you need to request a change to your phone system (call forwarding or voicemail options), either of us should be able to take care of that for you right away.
